Why Audiences are Rushing to Learn More from Disney Keynote Speaker Louie Gravance

ORLANDO, Fla., Aug. 26, 2019 /PRNewswire-PRWeb/ -- Disney keynote speaker Louie Gravance has had a banner year. His speaking business is booming, and his first book "Service is a SuperPower" is in its final stages with an estimated publish date of January 2020, which will take readers on an inside journey of what Louie learned in over 25 years working for Disney.

Louie speaks to audiences around the country on the art of customer service, supreme customer experience, and employee engagement. He is often referred to as "the guy that can make the Disney service concepts work outside of Disney" after being the first Disney Institute professor to successfully implement Disney service principles in another company with "The Bank of America Spirit" campaign - deemed the most successful customer service training initiative in the company's history.

When asked what he attributes to his success, Louie says his focus on "The Four H's" was the key. Here are a few things your company will experience with a Louie Gravance keynote presentation.

1.    Homework. It has never been easier to research a potential decision-maker prior to an initial, pre-booking interview. What once may have been considered invasive snooping is now called viewing a LinkedIn profile, and clients love it when we do. No one wants to feel like they've booked a "canned" speech, either. I find it puts my hosts at ease when I show I've bothered to memorize their organization's mission statement, and incorporate it within the first two minutes of the presentation.
2.    Humor. There is great power in making a bit of playful fun of ourselves when making a point. Since I speak about customer service and have a Disney background, many of my hosts anticipate I will regale them with examples of perfectly executed service experiences. I've come to learn that telling the story about the time I made an adult guest cry while I was dressed as a Christmas elf to be a far more effective approach.
3.    Hands-free. This means nothing in my hands, which means no clicker, which means no PowerPoint?not unless it's absolutely necessary. Sometimes, like half-day workshops, is necessary. But I like to think of slide presentations the way I think of snow-chains on tires; there are occasions when you cannot drive without them, but most of the time they just make for a clunkier ride. Being in a PowerPoint-free zone also allows you to prove you've done your homework with a sense of humor.
4.    Hassle-free. It is virtually impossible to be too low-maintenance. Event planners have dozens of things to worry about, and dozens more they don't have to worry about but will anyway?it comes with the territory. I have learned to love the subtle look of relief in their eyes when they ask if I need anything before going on and I respond, "Nope." (You know that was the answer they were secretly hoping for.) My old mentor, Burt Dubin, used to say, "Your presentation starts the second you arrive on-site!"

For more information on Louie Gravance or to check his speaking fees and availability, visit executivespeakers.com or call (901) 754-9404.

ABOUT EXECUTIVE SPEAKERS BUREAU

Executive Speakers Bureau is proud to exclusively represent Louie Gravance for all keynote speaking engagements. We are a full-service speakers bureau, taking pride in our ability to provide world-class service as well as our ability to deliver today's foremost professional speakers and expert trainers to clients around the world. It is our commitment to provide our clients with unparalleled service, access to hundreds of motivational speakers worldwide and individualized personal attention. For more information, visit http://www.executivespeakers.com or call us at (901) 754-9404.

SOURCE Executive Speakers Bureau