Le Lézard
Classified in: Business
Subject: SVY

Agile Management Consulting Expert, Zen Ex Machina, Explains How Stronger Capability Uplift Can Create Better Customer Satisfaction


MELBOURNE, Australia, Aug. 26, 2019 /PRNewswire/ -- Capability Uplift is equipping your people with skills they need to accomplish their tasks. This goes beyond just setting them up with basic tools ? it's about building core competencies through education, which results in better performance and outcomes. This, in turn, continues to uplift your team further.

Agile management consulting expert, Zen Ex Machina, explains how you can strengthen your capability uplift and create a better satisfied customer.

Ensure your teams are confident in their ability to succeed. To develop a product to its fullest potential, it's important to give your teams a sense of confidence. Assuring them that they are equipped, prepared, and capable of accomplishing their goals gives them confidence and passion towards their work. Leaders can achieve this through promoting self-organisation, creating an environment of psychological safety, and managing the impediments that the teams themselves can't remove.

Encourage critical thinking. A leader's role in contemporary ways of working is to encourage critical thinking and problem solving within your teams. This is crucial for agile teams to be able to do in order to conquer impediments that would prevent them from achieving their goals and pivot when changes in the marketplace make plans redundant. Always support time for critical thinking in your teams, so they can brainstorm and problem solve to fix problems and inefficiencies and inspire each other to innovate.

Praise publicly and criticise privately. It is important to always let your teams know that you are appreciative of the hard work they do on a daily basis. It is almost as equally important to let them know when they have done something erroneous or detrimental. How you approach these two instances, however, should vary. When praising a member of your teams it is acceptable to publicly do so, but if you need to criticize a team member it is best to do privately as not to embarrass or humiliate them in front of their peers. It is important to keep your team members confident of their ability to complete their work. This will result in nothing but a positive outcome.

About Zen Ex Machina:

Zen Ex Machina Agile Project Management Training company's mission is to improve the quality of people's working lives ? from executives and their managers through to teams ? through contemporary ways of working. Our entire purpose is to help executives transform the way their entire organisation operates, so they become more productive, and more responsive to changing market, customer and stakeholder needs through smarter ways of working. Combining unmatched practical agile experience that spans almost two decades, Zen Ex Machina's consultants work as catalysts to the cultural change that agile demands, combining executive mentoring, change leadership, and agile coaching and training, to embed helps teams, complex programs, and whole organisations, to nimbly adjust to and take advantage of emerging opportunities.

SOURCE Zen Ex Machina


These press releases may also interest you

at 13:05
Whiting Petroleum Corporation ("Whiting" or the "Company") today announced the expected appointment of Lynn Peterson, a 40-year oil and gas industry veteran, as Chief Executive Officer, effective as of the Company's anticipated emergence from...

at 13:00
In true Military Makeover style, host Montel Williams, cast and crew, special guest WWE Superstar Lacey Evans, and equally passionate national brands have come together again to serve those who have served. Marine Corps Veteran Marcelino Marquez...

at 12:50
iEmergent, a Des Moines, Iowa-based forecasting and advisory services firm for the financial services, mortgage and real estate industries, issued an update to its 2020-2024 U.S. Total Mortgage Volume Forecast today, projecting that 2020 U.S. total...

at 12:43
Originally established in 1999, Envirofone has become one of the UK's leading and longest-serving online trade-in brands, having traded almost 50,000 units and paid over £9 million back to customers in the previous 12 months (April 2019?April 2020)....

at 12:40
Home Financial Bancorp ("Company") , an Indiana corporation which is the holding company for Our Community Bank, ("Bank") based in Spencer, Indiana, announces unaudited results for the fourth quarter and twelve months ended June 30, 2020. Fourth...

at 12:25
A penalty hearing has been scheduled before a Hearing Panel of the Investment Industry Regulatory Organization of Canada (IIROC) in the matter of Elizabeth St?James. The Hearing Panel will consider the appropriate penalties to be imposed as a result...



News published on 26 august 2019 at 05:00 and distributed by: