The "Operations Management Master Class" conference has been added to ResearchAndMarkets.com's offering.
The overall aim of this course is to provide delegates with insights into the role of an operations manager, allow delegates to explore key aspects of operations management and help them improve their impact as an operations manager.
Operations Managers have a number of responsibilities, for example:
Learning Objectives
By the end of the programme delegates will be able to:
1. Explain the purpose of operations management and how to align operations management strategies with the organisation's strategy (Operational Excellence)
2. Outline the approach for aligning the operation to meet the needs and expectations of the customer both internal and external (Service Excellence)
3. Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence)
4. Describe a number of approaches to improve the effectiveness of the human resource (Performance Excellence)
5. Outline alternative organisational structures to deliver improved customer service while delivering greater efficiencies (Organisational Excellence)
Methods
It is our intention to give you an opportunity to understand the nature and best practice of operations management. To do so we will present you with a range of learning experiences including presentations, case studies, exercises and simulations.
Who Should Attend?
It is not only for operations managers or factory managers who run operations; it is for all managers in all sectors run some form of operation, for example: a finance manager's operation processes invoices and other financial transactions, an HR manager's operation processes recruitment, so if you are responsible for the management of processes then you are an operations manager.
It is designed for all managers: senior, middle, first line and supervisors in all sectors including: manufacturing, financial services, health services, government departments, etc.
Programme Schedule
08:30 Registration & Tea
09:00 Morning Session Begins
10:45-11:00 Refreshments & Networking
12:30 Lunch
13:30 Afternoon Session Begins
15:15-15:30 Refreshments & Networking
17:00 Finish of Day/Course
For more information about this conference visit https://www.researchandmarkets.com/r/c27331