Le Lézard
Classified in: Science and technology
Subject: LEG

CRTC Internet Code to offer new customer rights to Canadians


GATINEAU, QC, July 31, 2019 /CNW/ - The CRTC today took an important step to better protect Canadians with the publication of a code of conduct for Internet service providers (ISPs). The Internet Code will come into effect on January 31, 2020 and will provide Canadians with additional safeguards against unexpectedly high bills and help them resolve disputes with their ISP.

When the Code comes into effect, Canadians will benefit from:

The Code will apply to large ISPs and will be administered by the Commission for Complaints for Telecom-television Services (CCTS). The CRTC expects all other ISPs to behave in a manner consistent with the principles set out in the Code.

Quick facts:

Quotes

"During our consultations, many Canadians told us about the challenges they face with their Internet service providers, including unclear agreements, unanticipated price increases and inconsistencies between offers and their bills. With the new Internet Code, we are closing the gap and providing Canadians with protections for the Internet, wireless and TV services in their bundle. The new Code will empower customers and make it easier for them to take advantage of competitive offers."

- Ian Scott, Chairperson and Chief Executive Officer, CRTC

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SOURCE Canadian Radio-television and Telecommunications Commission


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