Le Lézard
Classified in: Science and technology
Subjects: Product/Service, Personnel

JRNI Increases Its Commitment to Delivering Exceptional Customer Experiences


JRNI, formerly BookingBug, the leading customer engagement platform for omnichannel conversion, today announced its increased commitment to delivering exceptional customer experiences. Core to this commitment are the promotions of Rachel Dixon and Nick Barnes, whose exemplary leadership in customer experience and professional services enable JRNI to provide unprecedented levels of customer service on a global scale.

Dixon, head of customer experience, U.K. and EMEA, and Barnes, head of customer experience, Americas, will drive day-to-day customer success and provide consultative strategies to help customers adopt, execute, and evaluate their tailored journeys. Both Dixon and Barnes will lead global operations for their teams and align their regions to ensure exceptional customer experiences.

Prior to their new roles, Dixon served as JRNI's head of customer support, and Barnes, who also oversees the company's recently opened Manchester, N.H. office, served as JRNI's head of professional services.

"With the promotions of Rachel Dixon and Nick Barnes, JRNI is even more well positioned to deliver a cohesive customer experience for our global clients," said Hayley-Jayne Cone, JRNI's chief customer officer. "As our customers seek to provide seamless omnichannel experiences, we need to empower them with remarkable journeys that will help them exceed their business goals. We're looking forward to Rachel and Nick's contributions as they continue to elevate our service levels and delivery in an industry that mandates superlative customer service."

JRNI is building out its U.K. and U.S. customer success teams. To learn more about career opportunities in London and Boston, please visit www.jrni.com/careers.

About JRNI
JRNI is designed to facilitate powerful human-to-human experiences that increase conversion and revenue, customer loyalty, and lifetime value. Forward-thinking executives from companies like U.S. Bank, ANZ, John Lewis & Partners, and LEGO rely on JRNI's AI-driven scheduling engine to deliver predictive actions across touchpoints - appointments, events, concierge, queuing - and optimize resources to deliver superior quality of experience. To learn more, visit www.jrni.com.


These press releases may also interest you

at 19:00
The State of Kansas today announced the launch of the Kansas Business One Stop - ksbiz.kansas.gov. The new site is a joint effort by the Secretary of State's office and several state agencies to simplify the process of starting, operating and growing...

at 18:20
Insight Enterprises, Inc. (the "Company") today announced that it will release financial results for the quarter ended September 30, 2019 prior to market open on Wednesday, November 6, 2019 and will also host a conference call and live webcast at...

at 18:15
The "Phablets - Market Analysis, Trends, and Forecasts" report has been added to ResearchAndMarkets.com's offering. The Phablets market worldwide is projected to grow by 1.5 Billion Units, driven by a compounded growth of 18.1%.Phablets, one of the...

at 18:05
LeaseAccelerator, the pioneer in the Enterprise Lease Accounting software market, RGP, a multinational business consulting firm, will share the experiences of organisations as they worked towards IFRS 16 compliance across Australia, New Zealand and...

at 18:05
The Hackett Group, Inc. today announced that it will release financial results for the third quarter ended September 27, 2019 on Tuesday, November 5, 2019 after the close of regular market hours. Following the release, the senior management will...

at 18:00
Tend announces the immediate availability of the first "plug and play" software solution for factory optimization that blends robot alarms, alerts and data streams with the rest of the data from automation cells. In.production is based on a...



News published on 27 june 2019 at 09:05 and distributed by: