Le Lézard
Classified in: Science and technology
Subject: SBS

INSI Unveils a New Type of it Support Model -- Offering Innovative Flexibility and Affordability for Small & Medium Businesses


ATLANTA, June 12, 2019 /PRNewswire/ -- Innovative Network Systems Inc. (INSI), a leading provider of IT support solutions for small and medium businesses (SMBs), today introduced a new IT support platform, Customized IT, that offers custom services without the high rates and inflexible contracts normally associated with such services.

The Customized IT program utilizes a tiered structure that reduces the cost of Tier 1 and Tier 2 support, which comprise 80% of support tickets and are simple issues that are most often resolved within 15 minutes. 

"Most IT support companies charge a flat fee of $100-$250 per hour, regardless of the level of support the client uses," said Deborah Frazier, Head of Marketing and Sales for the Biltcore Companies, parent company to INSI.  She added, "Customized IT uses a tiered structure that reduces the Tier 1 and Tier 2 rates and even incorporates the reduction into an all-inclusive 'Managed' plan for clients who want a fully managed support solution." 

Additionally, the Customized IT programs provides SMB clients the flexibility to pick and choose the exact levels of service they want supported based on the user, location, onsite requirements and device. 

"This is a game changer because it lets SMBs dictate how they want to be served," said Stephen Nowell, INSI's VP of Operations. "The traditional flat fee programs provide full IT support across all three tiers, but many companies have internal IT resources and don't need a full-scale solution. So why should they pay for Tier 3 support if they only need Tiers 1 & 2?  The Customized IT platform wraps a solution around clients' needs and their internal IT strengths." 

"This new program puts to action our commitment to put the client first, employees a close second, and profits behind that," said Sean Nicholl, CEO of the Biltcore companies. "We have invested significant capital in tools and resources so that our engineers will have everything they need to deliver unsurpassed service to our clients.  And, we know if we put clients and employees upfront, the profits will likely follow." 

About Innovative Network Solutions, Inc. (INSI)

INSI has been providing IT support services to small and medium-sized businesses (SMB) in Georgia and Alabama since 1995.  They are the creators of the Customized IT support plan that allows SMBs to customize exactly how they are supported, what they want supported, devices they want supported, and who (staff) they want supported at a price that is based on their exact needs.  Additional services include hosting, disaster recovery, managed security, and unified communications. For more information, go to INSI.net.

Media Contact
Deborah Frazier
INSI Marketing
[email protected] 
770-427-8821

SOURCE Innovative Network Systems, Inc.


These press releases may also interest you

at 06:13
JinkoSolar Holding Co., Ltd. ("JinkoSolar" or the "Company") , one of the largest and most innovative solar module manufacturers in the world, today announced that since March 20, 2024, the Company has repurchased 788,178 American depositary shares...

at 06:05
AIS Healthcare, a leading provider of targeted drug delivery (TDD) and infusion care solutions, is proud to recognize March 25-31 as National Physicians Week. This week and throughout the year, we celebrate the dedication of physicians who selflessly...

at 06:02
With thousands of press releases published each week, it can be difficult to keep up with everything on PR Newswire. To help journalists and consumers stay on top of the week's most newsworthy and popular releases, here's a recap of some major...

at 06:00
G-P (Globalization Partners), the recognized leader in the global employment market, and standard bearer for industry compliance, today announced it was awarded 50 leader badges in G2's 2024 Spring Report, including Employer of Record Leader, Global...

at 05:34
Sungrow, a global leading PV inverter and energy storage system supplier, has emerged as one of the standout companies on the 2024 Fortune Asia Future 30 list. The list, which recognizes the most promising companies in Asia Pacific, is a testament to...

at 05:30
Cato Networks, the SASE leader, announced a new SASE throughput record here at the Porsche Studio Ginza ahead of the 2024 Tokyo E-Prix, achieving 10 Gbps without hardware upgrades. At 10 Gbps, Cato became the first SASE platform to compete not only...



News published on and distributed by: