COSTA MESA, Calif., May 23, 2019 /PRNewswire/ -- There is a crisis of confidence among U.S. retirement plan participants. According to the J.D. Power 2019 U.S. Retirement Plan Participant Satisfaction Study,SM released today, just 17% of plan participants say they feel "very confident" in their retirement preparedness. That number falls to 15% among Boomers1, who are currently entering retirement at a rate of roughly 10,000 per day2. To build that confidence, many retirement plan providers need to rethink their approach when it comes to both digital tools and human advisors.
"Understanding the drivers of confidence is critical for retirement plan providers because it's directly linked to roll-in and rollover decisions," said Mike Foy, Senior Director of Wealth Management Intelligence at J.D. Power. "Put simply, when retirement plan participants feel confident about their retirement, they are much more likely to bring assets to their primary plan from other sources, and to keep those assets with the provider after leaving their current job. To build that confidence, providers need to deliver an effective combination of high-quality human interaction, useful online tools and thoughtfully designed digital self-service options."
Following are some key findings of the 2019 study:
Study Rankings
Charles Schwab ranks highest in group retirement plan satisfaction in the large plan segment, with a score of 821. Nationwide (811) ranks second and Bank of America (809) ranks third.
In the medium plan segment, Bank of America ranks highest, with a score of 836. Fidelity Investments (814) ranks second and Nationwide (813) ranks third.
In the small plan segment, Fidelity Investments ranks highest, with a score of 790. Nationwide (789) ranks second and John Hancock Retirement Plan Services (745) ranks third.
The U.S. Retirement Plan Participant Satisfaction Study, now in its second year, evaluates participant satisfaction with providers of group retirement plans, such as 401(k)s, based on six factors: interaction across live and digital channels; investment and service offerings; fees and expenses; plan features; information resources; and communications. Plan providers are ranked in three categories based on their overall mix of business in terms of average plan size. The study is based on responses of 8,332 retirement plan participants and was fielded in February-March 2019.
For more information about the U.S. Retirement Plan Participant Satisfaction Study, visit https://www.jdpower.com/business/resource/us-group-retirement-satisfaction-study.
See the online press release at http://www.jdpower.com/pr-id/2019077.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.
Media Relations Contacts
Geno Effler, J.D. Power; Costa Mesa, Calif.; 714-621-6224; [email protected]
John Roderick; St. James, N.Y.; 631-584-2200; [email protected]
About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info
1 J.D. Power defines generational groups as Pre-Boomers (born before 1946); Boomers (1946-1964); Gen X (1965-1976); Gen Y (1977-1994); and Gen Z (1995-2004). Millennials (1982-1994) are a subset of Gen Y.
2 Source: Benefits Pro, Jan. 8, 2019, "The Baby Boomer Generation is Starting to Retire ? And No One is Prepared," https://www.benefitspro.com/2019/01/08/the-baby-boomer-generation-is-starting-to-retire-a/?slreturn=20190417135157
SOURCE J.D. Power
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