Florida Hospital Receives National Honor for Patient Experience

TAMPA, Fla., Dec. 10, 2018  Florida Hospital, soon to be AdventHealth, has announced Florida Hospital Palm Harbor Emergency Room and Florida Hospital Wesley Chapel recently received the 2018 Press Ganey Guardian of Excellence Award® for achieving and sustaining excellence in the category of patient experience. The award for both emergency and inpatient services is measured through random, voluntary patient surveys and the scores are measured against hundreds of hospitals and emergency rooms across the country. This is the first time Florida Hospital Palm Harbor ER has received the honor.

"Our Palm Harbor ER is specifically designed to provide fast, expert care for the entire family," said Jason Dunkel, President and CEO of Florida Hospital North Pinellas. "This recognition highlights our efforts to continuously improve the patient experience for everyone who receives our care. Every patient who comes through our doors should have the expectation of excellence and the Press Ganey Guardian of Excellence Award is a testament to our commitment to providing a unique brand of inspired, compassionate care."

The Press Ganey Guardian of Excellence Award is the highest achievement from the organization in the category of patient experience. This is the third time Florida Hospital Wesley Chapel has received the Guardian of Excellence Award for their inpatient services.

"We are dedicated to providing exceptional, whole person care to every patient who chooses us for treatment," said Denyse Bales-Chubb, President and CEO of Florida Hospital Wesley Chapel. "The Press Ganey award showcases that we are truly elevating the quality of care and overall health of our patients each time they visit our facility."

The award represents an important recognition from the health care industry's leader in measuring, understanding and improving the patient experience.

About Florida Hospital, West Florida Division of Adventist Health System (soon to be AdventHealth)
The West Florida Division of Adventist Health System is a 1,810 bed health care system currently comprised of ten acute-care hospitals including Florida Hospital Carrollwood, Florida Hospital Dade City, Florida Hospital Heartland Medical Center Lake Placid, Florida Hospital Heartland Medical Center Sebring, Florida Hospital North Pinellas, Florida Hospital Ocala, Florida Hospital Tampa, Florida Hospital Wauchula, Florida Hospital Wesley Chapel and Florida Hospital Zephyrhills, as well as three freestanding offsite Emergency Rooms including Florida Hospital Central Pasco ER, Florida Hospital Palm Harbor ER and Florida Hospital TimberRidge ER. Additionally, it has one post-acute care facility, Florida Hospital at Connerton Long Term Acute Care, over 45 multi-specialty Florida Hospital Physician Group practices, 15 Florida Hospital Express Care at Walgreens clinics and 6 Florida Hospital Centra Care Urgent Care Centers. The West Florida Division also provides home health care in Hillsborough, Pasco, Pinellas, Hernando, and Polk Counties, as well as parts of Sumter County. For more information, go to floridahospital.com.

About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

SOURCE Florida Hospital