Conquering 'Automation Plateau' the Focus of ISG Presentations at SSOW California

STAMFORD, Conn., Sept. 24, 2018 /PRNewswire/ -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will host two in-depth workshops on intelligent automation at the Shared Services and Outsourcing Week California conference this week in San Jose.

Scott Furlong, partner, ISG Business Advisory Services, and Dr. Linda Delbridge, a director with ISG's Robotic Process Automation (RPA) practice, will host an interactive workshop, "How to Scale Your Automation," at 8:15 a.m., Tuesday, September 25. The session is aimed at helping companies move past the initial stages of automation and reap the technology's full potential across the organization.

"Most companies are aware of the huge impact automation has on improving efficiency and driving down costs," Furlong said. "When the back office runs smoothly, the front office can focus on driving value to the business. But many organizations quickly plateau after their initial RPA phase because they don't know how to scale automation across the entire enterprise. We will delve into best practices to build a vision, a virtual workforce and a Center of Excellence (CoE); what tasks and processes are best suited for automation, and lessons learned from those on the front lines."

ISG also will present findings from the Global Intelligent Automation Market Report for the first half of 2018, compiled with the Shared Services and Outsourcing Network (SSON). Furlong and Delbridge will be joined by Rochelle Hood, global head of customer analytics and research for SSON, on Thursday, September 27, at 8:45 a.m., to present the results of the report, which examines how enterprises just embarking on intelligent automation should design for enterprise scale and total program yield.

"Companies that are just beginning to explore automation may feel they are somewhat behind the curve," said Delbridge. "The benefit for those enterprises is that they can now learn from the experiences of those that have gone before. Our report will help them avoid mistakes born from a lack of foresight and ill-advised attempts to go it alone, without buy-in and support from key stakeholders such as IT and audit. The experiences of the early adopters of automation are crucial for anyone starting down this path today."

Additional information on the SSOW California conference can be found on the event website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries?a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

SOURCE Information Services Group, Inc.