Subject: SVY
FCA US Quality Improvement Outpaces Industry Average for Third Consecutive Year
AUBURN HILLS, Mich., June 20, 2018 /PRNewswire/ --
- Jeep® improves initial quality by more than 10 percent
- Ram is a top 10 brand for second consecutive year
- Dodge Grand Caravan is highest-ranking minivan in quality study
- Chrysler 300 ranks third in initial quality among Large Cars
FCA US LLC improved its initial quality at a faster rate than the industry average for the third consecutive year in J.D. Power's 2018 US Initial Quality StudySM (IQS).
Jeep® led all FCA US brands in initial quality improvement with more than a 10 percent growth in the brand's initial quality score from last year's study. Ram placed in the top 10 among all brands for the second consecutive year.
"My colleagues and I are pleased to see that the Company's positive momentum of initial quality improvement has outpaced the industry average for three straight years," said Scott Garberding, Head of Quality, FCA. "We're continuing to focus on delivering quality new vehicles and with the global growth of our brands in new markets, it is more important than ever to ensure our quality is top notch, whether that be for a new customer trying us for the very first time or a loyal customer who is returning to our brands for their next vehicle."
Two FCA US vehicles placed in the top three of their respective segments for initial quality with the Dodge Grand Caravan ranked highest among Minivans and the Chrysler 300 ranked third among Large Cars.
IQS is based on responses from more than 75,000 purchasers and lessees of new 2018 model-year vehicles surveyed after 90 days of ownership. The study asks customers to identify issues with their vehicles' design, as well as defects.
The IQS study, now in its 32nd year, is based on a 233-question survey conducted between February and May 2018.
About FCA US LLC
FCA US LLC is a North American automaker based in Auburn Hills, Michigan. It designs, manufactures, and sells or distributes vehicles under the Chrysler, Dodge, Jeep®, Ram, FIAT and Alfa Romeo brands, as well as the SRT performance designation. The Company also distributes Mopar and Alfa Romeo parts and accessories. FCA US is building upon the historic foundations of Chrysler Corp., established in 1925 by industry visionary Walter P. Chrysler and Fabbrica Italiana Automobili Torino (F.I.A.T.), founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli. FCA US is a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. (NYSE: FCAU/ MTA: FCA).
FCA is an international automotive group listed on the New York Stock Exchange under the symbol "FCAU" and on the Mercato Telematico Azionario under the symbol "FCA."
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SOURCE FCA US LLC
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