Robert Rotondo Joins Vivid Seats as VP of Contact Center Operations

CHICAGO, Dec. 13, 2017 /PRNewswire/ -- Vivid Seats, the largest independent online ticket marketplace, today announced that Robert Rotondo has been appointed Vice President of Contact Center Operations, effective immediately. Rotondo will lead Vivid Seats' continued efforts to provide fans with the easiest, safest, and most customer-friendly ticket buying experience in the industry.

"Providing premium customer service has been the foundation of our business since its inception," said Eric Vassilatos, co-founder of Vivid Seats. "We are excited to welcome Rob to the Vivid Seats team, where he will be advancing our mission to provide fans the best possible ticket purchasing experience ? from the moment a customer begins shopping our selection all the way through to arriving at their seats." 

Rotondo has a proven track record of creating best-in-class customer experiences, developing innovative brand responsiveness programs, and achieving meaningful results in customer satisfaction. He joins Vivid Seats from Capital One, where he served as Vice President of Consumer, Small Business and Digital Servicing for the Credit Card division, implementing strategies to enhance the customer experience through new mobile and online service options. Prior to joining Capital One, Rotondo acted as Vice President of Global Corporate Payments Servicing for American Express, where he was responsible for delivering customer care for business-to-business products across the globe.

"It is a privilege to be selected to lead Vivid Seats' initiatives to deliver an exceptional service experience across all its broad customer channels to help fans enjoy live events," Rotondo said. "I'm excited to start work with their talented team and look forward to drawing from my experience to find new and innovative ways to serve event enthusiasts and drive service leadership across the industry."

Rotondo previously held various other positions with American Express, including Vice President of US Corporate Payments and Vice President of Customer Service. He has more than 25 years of experience in roles dedicated to serving customers worldwide.

About Vivid Seats

Vivid Seats is the largest independent secondary marketplace for tickets to live sports, concert and theater events, and the industry's leading provider of technology platforms and service solutions. Founded in 2001, the Chicago-based company offers industry-leading affordability across one of the widest selections of premium tickets and event packages. Vivid Seats supports all confirmed orders with a 100% Buyer Guarantee and a dedicated customer service team to ensure the safest and most convenient purchase experience. Vivid Seats has been selected by leaders in the live event industry, such as ESPN, Sports Illustrated, Notre Dame, Chicago Bears and the Duke Blue Devils, to be their official and preferred partner to deliver the best possible experience for their constituent fans and event goers. Fans who want to sit closer and see more of their favorite live events can order directly on vividseats.com or by phone at 866-848-8499.

SOURCE Vivid Seats