Le Lézard
Classified in: Tourism and vacations, Science and technology
Subject: AWD

Travelzoo Wins 2017 Service-Champion Award in Germany


BERLIN, Nov. 28, 2017 /PRNewswire/ -- Travelzoo® (NASDAQ: TZOO), a global publisher of exclusive offers and experiences for members, has been named "2017 Service-Champion" and best provider of travel deals by Germany's largest service ranking consumer survey: the Service-Champions.

The Service-Champions initiative is organised by ServiceValue GmbH, Goethe-University Frankfurt and national newspaper DIE WELT. The ranking uses a Service Experience Score (SES) calculated by a customer survey about service experience. Over 1.5 million opinions from consumers in Germany are considered.

Prof. Dr. Rolf van Dick from the Institute of Psychology at Goethe-University Frankfurt explains: "The Service Experience Score is a reliable and straightforward tool in measuring customer service experience." Likewise, the score offers a robust means of measuring customer loyalty, as it incorporates important factors such as customers' emotional connection with a brand, as well as the chance of recommending the brand to others.  

Christian Smart, General Manager of Travelzoo in Germany, said: "Our deal experts all over the world rigorously research proposed offers and only publish the most outstanding travel and entertainment deals. The team in our Test Booking Centertm vets and checks all deals, including availability, accuracy of information and ease of booking."

The winners of the 2017 Service-Champion Award in other sectors include ADAC, Allianz, Amazon, Borussia Dortmund, Decathlon, Lufthansa, Häagen-Dasz, HP, Samsung, Santander, and Starbucks.

About Travelzoo
Travelzoo® provides our 28 million members insider deals and one-of-a-kind experiences personally reviewed by one of our deal experts around the globe. With more than 25 offices worldwide, we have our finger on the pulse of outstanding travel, entertainment and lifestyle experiences. For over 15 years we have worked in partnership with more than 2,000 top travel suppliers?our long-standing relationships allow us access to the very best deals.

Travelzoo and Top 20 are registered trademarks of Travelzoo. All other names are trademarks and/or registered trademarks of their respective owners.

Press contact:
Christina Nollau
Head of PR, Germany
T: +49 40 80 90 89 904
[email protected]

SOURCE Travelzoo


These press releases may also interest you

at 22:24
Asieris Pharmaceuticals (Stock Code: 688176.SH), a global biopharmaceutical leader in the...

at 22:21
SK hynix Inc. (or "the company", www.skhynix.com) announced today that it has begun volume production of...

at 22:05
Toshiba Electronic Devices & Storage Corporation ("Toshiba") has refined motor control capabilities with the launch of two innovative tools. A new position estimation control technology for field-oriented control (FOC) has been added to the latest...

at 22:00
New ASEAN Energy (NAE) and ACTUAL have formed an agreement, leveraging ACTUAL's AI-driven capital planning technology to develop a comprehensive net-zero emissions strategy for The Pengerang Energy Complex (PEC). PEC is set to be one of the world's...

at 22:00
The "13th Annual MBA Mediterranean Business Aviation" conference has been added to  ResearchAndMarkets.com's offering. Embark on an enriching experience at the 13th Annual MBA, a premier event designed for manufacturers, operators, and industry...

at 21:35
Mobvista (1860.HK), a leading global marketing and advertising technology company, has today released its financial results for the twelve months ending December 31, 2023. Performance highlights: Group Revenue: Revenue increased 17.9%...



News published on and distributed by: