Le Lézard
Classified in: Science and technology, Business
Subject: TDS

Atento's digital solutions enhance customer experience and increase efficiency across the banking value chain

MIAMI, Oct. 6, 2017 /PRNewswire/ -- Atento S.A. (NYSE:  ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has presented in Fintech Americas 2017 its digital solutions serving the banking and financial services sector. Fintech Americas, celebrated in Miami 5-6 October, is an annual meeting point for the banking and financial services community facing digital transformation.

Atento (PRNewsFoto/Atento)

David Cardoso, Global Director of Atento Digital, the digital business unit of Atento, participated at Fintech Americas as speaker with the topic "Driving Customer Experience and Efficiency for Banking in the Digital Age". For David Cardoso, "The increasing digitalization of our societies brings significant disruption to the banking and financial services industry but also great opportunities to enhance customer experience and increase efficiency across its value chain."  Mr. Cardoso added, "Atento helps banks and financial institutions unveil de full potential of digital with end to end solutions such as our online sales solutions for retail banking supported by analytics, our smart back office credit origination solution or our digital collections solution among others."

At Fintech Americas 2017, Atento showcased some of its digital solutions implemented with banking and financial services clients as follows:

These solutions are part of Atento Digital's financial services offering. Atento Digital integrates digital marketing tools, automatization of front and back office customer processes and a robust omnichannel platform to generate efficiency and results for customer's acquisition, management and retention. It also provides solutions to advance digital transformation processes while making the most of existing systems. Atento Digital's mainstream offering encompasses a range of services including online sales, digital customer care, digital technical support, digital HR and digital collections, all delivered through Atento's omnichannel platform integrating traditional and digital channels. Atento's digital offering also includes consulting capabilities and the use of analytics and automatization tools to enhance the effectiveness and efficiency of customer related processes.

About Atento
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento's shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2016, Atento was named one of the World's 25 Best Multinational Workplaces by Great Place to Work® for a fourth consecutive year. For more information visit www.atento.com.

SOURCE Atento S.A.

These press releases may also interest you

at 10:03
MEDIA ADVISORY: #MoveTheDial, #GoSponsorHer, Ceridian, McKinsey and Ladies Learning Code come together to Solve for Sponsorship TORONTO, Oct. 20, 2017 (GLOBE NEWSWIRE) -- On Saturday, October 21, over 100 founders, c-suite technology leaders,...

at 10:00
PUNE, India, October 20, 2017 /PRNewswire/ -- The semiconductor IP market size will reach $6.22 billion by 2023 from $4.44 billion in 2016 at a CAGR of 4.87% during (2017-2023) driven by the advancement in multi core technology for consumer...

at 10:00
LOS ANGELES, Oct. 20, 2017 /PRNewswire-iReach/ -- Lowrateautoinsurances.com has released a new blog post explaining how much auto insurance should a driver carry. The golden rule of buying auto insurance is: buy coverage equal or more to your...

at 10:00
NEW YORK, Oct. 20, 2017 /PRNewswire/ -- If ever there was a millennial moment it is now. Why? Because as a generation of young Americans roughly 17 to 35 years of age, the heart of the group is entering its prime earning and spending years. At 93...

at 09:33
AFGlobal Acquires Axon Pump Technology from Amkin Company Enhances Pressure Pumping Portfolio Aimed at Strengthening Offering to Clients HOUSTON, Oct. 20, 2017 (GLOBE NEWSWIRE) -- AFGlobal today announced that it has acquired the Axon...

at 09:32
New charging solutions provide superior reliability and charge quality for electric vehicles; meets touch-safe charging standards VANCOUVER, Oct. 20, 2017 /CNW/ - Delta-Q Technologies (Delta-Q), a leader in battery charging solutions for electric...

News published on 6 october 2017 at 11:06 and distributed by: