STAMFORD, Conn., Sept. 17, 2018 /PRNewswire/ -- A new study from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, reveals the struggles companies face when trying to scale automation initiatives across the enterprise, and what they need to do to become high-performing "Bot 3.0" companies.
The ISG Insightstm study "Is Your RPA Program 'Bot 3.0' Ready?" finds that many organizations have hit the "RPA wall" and are struggling to get beyond automating 10 to 20 processes.
"We see intense interest in robotic process automation (RPA) from enterprises looking to reduce costs, improve productivity and increase speed ? all areas critical to competing in an increasingly digital economy," said Stanton Jones, principal analyst, ISG Research, and author of the study. "The great news is that it's easy to get started with RPA. Building a few bots to automate repetitive processes is not a major hurdle for organizations. What's difficult is scaling automation across an enterprise."
The ISG study combines results from a global survey of 321 business and technology executives, a live "swarm" session with 40 executives measuring group consensus on the future of automation, insights from ISG advisors, and forecasts from enterprise automation leaders to provide a 360-degree view of the current and future state of business automation.
ISG found the majority of organizations are only at the beginning stages of deploying RPA. ISG's maturity curve shows 18 percent are at Bot 0.0 (conducting a proof of concept or pilot) and 58 percent are at Bot 1.0 (some processes automated, with a center of excellence launched). Only 7 percent have reached ISG's highest level of maturity, Bot 3.0, having expanded RPA to multiple functions across the enterprise and using cognitive technology along with their RPA.
Bot 3.0 companies, the study finds, are:
Bot 3.0 companies also report they are adopting RPA faster than their service providers; 59 percent say their providers aren't incorporating RPA into their services fast enough.
The ISG study also examined automation adoption by industry. Executives in the banking, financial services and insurance (BFSI) sector ? the earliest and most pervasive industry adopter of automation ? say they will run out of processes to automate with basic RPA within two years, whereas retailers see no end in sight to their automation opportunities.
Other key findings include:
"Three factors differentiate Bot 3.0 companies from Bot 2.0 companies: a focus on business value realization, the dedication of RPA roles and a strong understanding of cognitive technologies and their application," said Mark Davison, global partner, ISG Robotic Process and Cognitive Automation.
"Bot 3.0 companies, with their strong process-orientation, know what to automate. They have a common understanding of how automation is best achieved, and they leverage best practices to build and support bots through a center of excellence. They have a strong governance framework to get the most out of their RPA investment, and a clear picture of where they are going tomorrow, with a well-defined automation roadmap," Davison said.
"Is Your RPA Program 'Bot 3.0' Ready?" is available to ISG Insightstm subscribers. For more information, please visit this webpage.
ISG will discuss the highlights of this research study during an ISG Smartalkstm webinar on Tuesday, September 18, beginning at 1 p.m., U.S. Eastern Time. Click here to register for this free webcast.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries?a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
SOURCE Information Services Group, Inc.
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