Taylor Reach Welcomes CX and Financial Services Contact Center Industry Veteran, Paul Camrass as Senior Consultant

TORONTO, Aug. 6, 2018 /PRNewswire-PRWeb/ -- The Taylor Reach Group, Inc., one of North Americas leading Customer Experience (CX) and Contact Center consulting firms, continues its growth in offering consulting services to organizations looking to leverage their Contact Center operations to optimize the customer experience, following the consultancy's addition of new Senior Consultant, Paul Camrass.

Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., today announced the addition of Paul Camrass to the globally recognized consulting firm. "We're ecstatic to have Camrass on board. He has extensive knowledge in managing and directing financial services Contact Center and Customer Service operations ? acquired through 20+ years of hands-on experience!"

Paul's past experience includes a solid track record in telecommunications, credit card and financial industries for orchestrating multi-channel strategies and roadmaps focusing on optimizing the Contact Center and overall CX.

Camrass stated, "I'm delighted with the opportunity to join Taylor Reach Group and its excellent team of consultants. With such deep bench strength, it is no surprise that the influence of Taylor Reach continues to grow in the Contact Centre and Customer Experience industry."

Taylor said, "I am thrilled that Paul is joining us. He understands the synergies of cross-function collaboration between the company and Contact Center and brings to the table an excellent balance of passion for driving the organization forward with a pragmatic approach to technology integration. This combined with his extensive experience in the industry makes Paul an excellent fit for Taylor Reach."
Paul can be contacted through the Taylor Reach website by email [email protected] or by phone 866-3343730 ext 113.

The Taylor Reach Group, Inc.
A global Contact Center, Call Center, and Customer Experience consulting firm. Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. Service include Strategic Assessments, Training Development, Revenue Generation and anything related to optimizing the Contact Center. Taylor Reach serves client organizations across all verticals with anywhere from 5 to 10,000+ agents: SMB's, Fortune 500 and Global 1000 firms.

Media Contact: For more information on The Taylor Reach Group, Inc. visit https://thetaylorreachgroup.com or phone Sarah Hill-Stapley at 1-866-334-3730 ext. 112

SOURCE Taylor Reach Group